Here at Got Ductless, your satisfaction is our number one priority. We promise to deliver a high-quality product in new and excellent condition.
1. Unopened, Unused Product Returns
Items in this category are eligible for return within 60 days of order delivery. Unopened and unused items are items that still have the original, untampered manufacturer packaging, packing materials; and should be in resalable condition. You will be logistically and financially responsible for shipping costs to and from your location via parcel services and LTL services such as UPS, Fedex, R&L, etc.. If your order is shipped via a freight company and is still on the original pallet, please call Got Ductless to coordinate pickup and logistics. Got Ductless can provide you with return labels for smaller parcels for your convenience but will deduct the cost of return shipping from the full refund amount.
2. Opened, Unused Product Returns
Items in this category are still eligible for return within 60 days of order delivery; however, they are subject to a 15% restocking fee to cover labor and efforts to get the product back to its resalable condition. Opened items include severed or missing manufacturer packaging and straps.
You will be logistically and financially responsible for shipping costs to and from your location via parcel services and LTL services such as UPS, Fedex, R&L, etc. If your order is shipped via a freight company and is still on the original pallet, please call Got Ductless to coordinate pickup and logistics. Got Ductless can provide you with return labels for your convenience but will deduct the cost of return shipping from the full refund amount.
The Return Process:
As soon as we receive your item we will inspect it for any damages. If the item has concealed damage(s) you will receive a notification from us so that you can file a claim with the carrier. As long as return item is in the original packaging condition with no concealed damage(s) you will receive a refund.
You always have the option to receive 100% store credit instead of a refund.
All refunds will be issued to the original form of payment. Please allow 1-3 business days for inspection of your return and 2-7 additional business days for your refund, depending on your bank.
How to deal with DOA (Dead On Arrival) items:
All items GotDuctless sell and ship are in new and unused condition. If for any reason your system or item does not work when you install it, please contact the manufacturer of the product directly to inquire about a service call or replacement parts. GotDuctless is not able to authorize exchanges on defective items. This can only be done by the manufacturer of the product.
Cancelation of the order:
The order can be canceled only if the item has not yet been shipped (special order equipment excluded). Once an item has been shipped, the order cannot be canceled. If the order has been shipped - the order will be under the return policy. Cancellations requests can ONLY be accepted by calling (866) 399-0206 number.
In order to validate the system, it MUST be installed or at least inspected with the initial start-up by a licensed HVAC company or technician.
After the initial start-up has been completed by a licensed HVAC company, or technician, you should obtain an invoice with an installed date and model and serial number. Your licensed HVAC company or technician should register the system within 30-60 days of installation (required by manufacturer).
We strongly recommend you keep that in a safe place for future reference, and, if possible, scan the document to keep a duplicate as a digital copy. Please ask your licensed HVAC company or technician to provide you with a copy of the warranty.
All warranty claims MUST be handled by your licensed HVAC company or technician, or directly by you.
Warranty paperwork can be provided by Got Ductless for particular manufacturers but will be sent once initial diagnosis is completed by certified HVAC technician/company. This is to prevent any unnecessary warranty filings if solution can be found by the local professional.
GotDuctless reserve the right to reject any warranty claims.